Frequently Asked Questions (FAQ) about satellite TV here in Thailand

Instead of watching local TV over the air like you are used to or via a hard wired cable into your TV, satellite TV is television provided via a direct link to the satellite 32,000 km out in space.  Currently here in Thailand we have access to over 2,400 TV channels that are both encrypted (payTV) and free to air (FTA) in all the worlds languages direct off 32 different satellite to your home.

Here at JSAT tv we sell the whole thing not just the bits and pieces that go to make a system. A typical JSAT tv system includes all the hardware, all the software in the Set Top Box pre-installed and setup for you, the cabling, dish set up and installation and some training!   So we provide the whole package, so what you see for a 'price' is what you get.  As you may not be aware here in Thailand it is typical for you to buy what you think is the entire system only to learn it is all PLUS PLUS PLUS, so this is why we here at JSAT tv  give you the FINAL / TOTAL price for the package on a proper Purchase Order form before we install the system.

There are other providers out there offering cheaper systems, but please compare the entire package for package (since when does 12 satellites compare to the 30 plus satellites we provide in our typical systems?)  The one thing we can not give a warrantee on in any package is the firmware or software in the set top box, as this changes as time marches on.

However this is why JSAT.tv provides where possible an upgrade section  from the set top box manufacturer to ensure the longevity of your purchase.

Here in Thailand on the "C" and "Ku" bands we can see from 26 degrees East to 172 degrees East. Typically this means all satellites that have a foot print on Thailand with a 2.4m dish, we can see. See the satellite section to get a better understanding of what is in the sky above us here in Thailand, and what they provide for you to watch.  All our set top boxes come pre-loaded with 20 plus satellites unless it is a specialized installation covering the satellites from 68.5e to 169e.

NOTHING: Once you purchase a satellite TV system from JSAT tv you own the system outright, so you do not pay us any monthly fee's to watch the free to view TV or listen to the radio on your free to air system, this is why it is called a free to air or free to view system.

You own the system, you control it, JSAT tv is NOT a cable TV operator so why would we charge you.  Be careful as there are a number of local satellite TV system companies who will charge you so be cautious.

YES  they change every day of the week. As JSAT tv is NOT a cable TV operator (we do not sell you TV channels we sell you satellite TV equipment to watch TV or listen to the radio) we can not guarantee what you are seeing today will be there tomorrow.  This is why in your training booklets you will receive from JSAT tv will include a section on how to add more channels to your set top box. Important you remember this part:  if you are watching say American TV today and it goes off satellite or encrypts tomorrow, get upset at American TV not JSAT tv (smile).

OF COURSE - we consider this to be a must: Yes you can at anytime (except Sundays as we are closed) simply call the Bangkok office on 02.714.3551 and arrange to pop over for a demo. We have many systems set up in the office from small condo units through to move systems.  It is a good idea to write down a list of questions to ask us before you come to ensure we give you all the information you require. 

NO: and this is important you understand this. JSAT tv is NOT a cable TV operator nor a provider of payTV channels like a cable Tv operator,  so we do not sell you content or TV channels period!  JSAT tv simply sells you the satellite TV and radio equipment to watch the satellite TV or listen to the radio programs you as the owner of the satellite equipment want to watch at the time of your purchase.  To find out what you can watch please see the satellite lists on the menu above.

NO, but JSAT tv can put you in contact with the card providers for these networks and others. We do NOT sell or support subscription services or cards for these networks (or any others). HOWEVER we do provide the packages (DISH/Set Top Boxes/Installation) for you use the card to watch these networks. We will in some cases act as a go between (between the card provider and YOU) to help you with these matters but all issues relating to the subscription network is between you and the card provider not you and JSAT tv.

NO: It is only limited by your budget.  If you want independant viewing on more than one TV then you will need an extra set top box for that TV so the cost goes up. 2 TV = 2 set top boxes, 10 TV = 10 set top boxes etc.

NOTE: Please be sure you know the whole story before you install a satellite system from any satellite TV company  (including JSAT of course) as it has come to our attention there are a number of expat's  and Thai people who say they are from "JSAT tv" but in fact have nothing to do with our company! So if you are in doubt please instantly ring the office on  02.714.3551 and ask about the staff member concerned. It seems there are a number of people in Bangkok, Pattaya and in Easan who say they are JSAT tv staff, but are not!  JSAT tv will NOT fix any problems not associated with a real "JSAT tv" installation for FREE (this is why we have purchase orders, call out forms, and other forms)   Also be aware of deals that seem to cheap as you know what this means (it most likely is or they are selling you dud or clone equipment is being used instead of original equipment) as there over the last five years there has been a spate of people offering mail order systems via a number of mailing lists and web boards. Please be aware that satellite equipment is a prohibited import here in Thailand, so without the proper import license, your mail order will most likely be stopped at customs. If you do get it, remember you paid for what you get.  We have over the last few years seen many bars in Thailand with systems they were told were 'better' than the JSAT's system. Since the world cup in 2006 they discovered they were not better at all, in fact the opposite  and no longer worked and our staff had to work very hard to fix up all the so called 'better' systems, and put in their place the JSAT tv systems they were told did not work in to their bars, as it is the only working system, strange how stories like this spread when the truth is the complete opposite.