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How to make sure your internet is working on your DM box
This uses the Pli Helenite Image provided to all users. (current software release is PLi Jade Final)


Ok so here is the scenario ..
 
I have great internet it works all the time on my PC or note book - but does not work on my dream box, why is that? I can see some channels like DDSPORT but not others?

How do I know if my dream box is working on the internet?  
 

The first thing to do is make sure your set top box is set up correctly. To do this we go to the network or communications settings and set it up.
 

 

press your menu button and you should see something like this

 
select the setup option and press your OK button

If your PC is working on the Internet it does not follow your set top box is working on the internet


now depending on the image you are using press you will see an option for expert setting (if you do you see expert settings you will need to select that option) or you will see this menu if you have the upgraded Helenite image in your DM Box;
Click on the image to see a bigger view

You will either see (a) Communications settings [if you see this select it] or (b) on the Helenite image you will see this menu now select the System Settings option and press the OK button

If your modem router is working it does not follow your set top box is working on the internet as well


  Click on the image to see a bigger view
Once you have selected either communications setting or networks you should see a menu like or similar to this one;

Note 1: make sure the network enable option is always on or on older images set to LAN (if in doubt of your LAN details you can use the power point presentation on the link below to help you more) If you are lost just take a note of the details here and select the DHCP option and then press the green button to save.  When you select this screen again you should note all the data has changed to the correct details of your LAN.
Note 2: make sure the Domain Name Sever(DNS) and gateway are always the same number - regardless of what you think the DNS number should be. (Why well if your ISP changes the DNS address then your DMxxxx is always locked to that address, however if you make your DNS the gateway it will always be updated every time your ADSL/ Dialup connects to your ISP)
Note 3: With all the ISP DNS hacking it may pay to user the international open name server address of 208.67.222.222 in the short term
 
How to set this up with your network, find your network details on a MS Windows XP box a link to power point presentation on this link
http://www.jsat.tv/files/lansetup.zip here
 

How do I know if my dream box is working on the internet?
You can always check it out in real time at time you want to - your box has the tools built into it.
  
 
this is the older menu


This is the Jade menu

Now you have your local area network set up in your DMxxxx you have a few other tools to help check you have access to the internet. These are all under your BLUE button menu on older software (people who have taken advantage of the free upgrades to Pli Jade)  and under the Installed PPannels  option or the Yellow button on the new software called Pli Jade.

 


 
 Press your blue button on the old software
 on the new JADE software press the YELLOW button

 

PS: If you have not upgraded to PLi Jade then send us your box via EMS and we will do it for you for free (but please put THB200 in the box for the return EMS to you - our EMS address is here http://www.jsat.tv/company.htm )

If your PC is working on the Internet it does not follow your set top box is working on the internet


Now select the Show installed Ppanels Option and press your OK button and you will see something like this image. 

Make sure you select either of the Managing my DM500 options and once you highlight it press your OK button
 

Click on the image to see a bigger view

Now select the first option that is already highlighted on the menu screen, and press your OK button

If your modem router is working it does not follow your set top box is working on the internet as well

  
Now on this screen that comes up, you will be able to connect right here to www.jsat.tv and see that your internet is really working. To do this simply press your OK button over the highlighted option and make sure you read what it says at the bottom of this screen being;NOTE: if this screen just remains blank then check your internet connection as it is not working
Click on the image to see a bigger view

If your internet is working you will connect to www.jsat.tv and download this screen in real time;

Where it says;

************************************
* Congratulations your internet is *
* working as you just downloaded   *
* this file you are reading to     *
*     your set top box!            *
************************************
 
I am located in Bangkok on the
www.jsat.tv web site, so to be
reading this file your internet
connection MUST be currently working.
 
       ~~ WELL DONE ~~
 
BUT .. (read this BUT)
 
This does not mean to say it will
always be like this!  
 
If you can not read me in the future
it means;
 
[1] Your LAN connection from this box
    to your main internet router could
    be down
[2] Your ADSL is down
[3] Your ISP is having problems connecting
    to us here in Bangkok
[4] Your DNS (domain name server) is
    having problems. This is the most
    common problem we find. This means
    (a) your DNS can not resolve this
    address to
www.jsat.tv or (b) there
    is a problem with your ISP resolving
    this address at
www.jsat.tv or (c)
    both the above. This can cause your
    system to appear to stop working
    when your web browser might be working.
    So we always use a backup DNS in our
    routers of 208.67.222.222 which works
    when the Thai DNS's do not.
[5] Something else on your network has the
    same IP address as this set top box!
[6] You added another set top box to your
    network - a clone maybe?

***************************************
* NO we do not do card sharing period *  
* This file is from the web site at   *
*      
www.jsat.tv so go figure       *
* and this is not card sharing it is  *
*  making full use of your DreamBox   *
**************************************
*

How do I know if my dream box is working on my Local Area Network?
You can always check it out in real time at time you want to - your box has the tools built into it.

 Can you open your web browser (IE Exporer / Firefox) to your set top box?  

 http://192.168.1.201 or the same IP address you have in the network set up screen shown above?


 

 
If you can not do this then it means there is no LOCAL AREA NETWORK or LAN connection from your PC to your set top box. If the LAN connection is not working then your Internet or WAN (WIDE AREA NETWORK) connection will not work either.

So check

1. Your LAN cables are plugged into the DM box 100%
2. You LAN cable is plugged into the HUB/Router or Wifi access point and the light for the LAN cable is showing
3. Check you modem router is connected to the internet (only you will know what lights are or are not shown when it is connected) - if in doubt, power OFF and power ON your modem router

 

Ping your set top box to make sure it is working

to do this;

1. Press the Windows button and then the letter R on your keyboard
2. Type in CMD and press enter
3. And now type ping <IPOFYOURDMBOX> and then press the [enter] key
   Your will find the IP address of your DM box in the network set up screen as shown above
   Here is an example of it working

 
If you can not do this PING then it means there is no LOCAL AREA NETWORK or LAN connection from your PC to your set top box. If the LAN connection is not working then your Internet or WAN (WIDE AREA NETWORK) connection will not work either. So check out the two options above  and make sure you see the lights on your modem router or HUB to ensure your LAN cable is really plugged into it.
 

general disclaimer: JSAT.tv does not provide any form of card sharing /cracking or other services - period. So for gods sake stop guessing and do not confuse what services via the internet these boxes will do by simply guessing what they will do.

You will find more help on the message board at http://www.jsat.tv/cgi-bin/yabb2/YaBB.pl

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